Resolved after 1 hour 35 minutes, affecting ShipEngine API, on February 26, 2026.
A fix has been implemented and error rates have begun to drop. We are monitoring to ensure a complete resolution and are investigating the root cause of this issue.
Affected components
ShipEngine API
Update timeline
- investigating Feb 26, 2026, 04:26 PM UTC
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
- monitoring Feb 26, 2026, 05:20 PM UTC
A fix has been implemented and error rates have begun to drop. We are monitoring to ensure a complete resolution and are investigating the root cause of this issue.
- resolved Feb 26, 2026, 06:02 PM UTC
This incident has been resolved.
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