ShipEngine incident

API Timeouts

Major Vendor's status page →

Resolved after 3 hours 5 minutes, affecting ShipEngine API, on May 2, 2025.

monitoring May 02, 2025, 05:11 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 02, 2025, 02:15 PM UTC
Resolved
May 02, 2025, 05:20 PM UTC
Duration
3h 5m
Detected by Pingoru
May 02, 2025, 02:15 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating May 02, 2025, 04:03 PM UTC

    We are investigating reports of intermittent timeout errors impacting various endpoints.

  2. investigating May 02, 2025, 04:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 02, 2025, 04:06 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 02, 2025, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 02, 2025, 07:28 PM UTC

    This incident has been resolved.

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