ShipEngine incident
Poor performance and time outs reported on multiple endpoints.
Resolved after 1 hour 3 minutes, affecting ShipEngine API, on August 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 12, 2025, 04:01 PM UTC
We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints. This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well. This status will be updated as additional information is made available or a resolution is implemented.
- identified Aug 12, 2025, 04:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 12, 2025, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2025, 05:05 PM UTC
This incident has been resolved.
Your product runs on more than ShipEngine
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services