ShipEngine incident
carrier_id and warehouse-id not found errors when rating and creating labels
Major Vendor's status page →
Resolved after 2 hours 43 minutes, affecting ShipEngine API, on September 23, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
ShipEngine API
Update timeline
- investigating Sep 23, 2025, 02:09 PM UTC
We are investigating reports of the following errors being returned at a high rate when attempting to get rates and create labels: "carrier_id xxxxxxx not found" "warehouse_id yyyyyyy not found"
- monitoring Sep 23, 2025, 02:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 04:52 PM UTC
This incident has been resolved.
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