Resolved after 20 days 17 hours, on September 5, 2025.
Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail (Neighbourhood Mail). Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. Learn more.
Update timeline
- monitoring Sep 05, 2025, 07:31 PM UTC
Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider alternative carriers to continue shipping to the US.
- monitoring Sep 15, 2025, 02:24 PM UTC
Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail (Neighbourhood Mail). Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. Learn more.
- resolved Sep 26, 2025, 01:13 PM UTC
This incident has been resolved.
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