Resolved after 2 hours 11 minutes, on October 20, 2025.
12:11am PDT on October 20, 2025: A major cloud service provider outage began that resulted in degraded quality of all SheerID systems and services. This included blocking SheerID's ability to update its Status page. 2:01am PDT: The cloud service provider identified root cause and began recovery work. 2:11am PDT: A disaster state of SheerID systems and services was declared and recovery measures began. 2:22am PDT: All SheerID systems and services were fully restored.
Update timeline
- resolved Oct 20, 2025, 09:57 AM UTC
12:11am PDT on October 20, 2025: A major cloud service provider outage began that resulted in degraded quality of all SheerID systems and services. This included blocking SheerID's ability to update its Status page. 2:01am PDT: The cloud service provider identified root cause and began recovery work. 2:11am PDT: A disaster state of SheerID systems and services was declared and recovery measures began. 2:22am PDT: All SheerID systems and services were fully restored.
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