SheerID incident

Latency and Timeouts in API endpoints

Resolved after 40 minutes, affecting API and MySheerID, on August 28, 2026.

investigating Aug 28, 2026, 04:10 PM UTC

We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.

Started: Aug 28, 2026, 04:00 PM UTC
Resolved: Aug 28, 2026, 04:41 PM UTC
Duration: 40m
Detected by Pingoru: Aug 28, 2026, 04:00 PM UTC

Affected components

APIMySheerID

Update timeline

investigating Aug 28, 2026, 04:10 PM UTC

We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.
resolved Aug 28, 2026, 04:41 PM UTC

This incident has been resolved.

Your product runs on more than SheerID

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.