SheerID incident

Increased API latency - This is a continuation/recurrence of the issue resolved earlier today.

Resolved after 30 minutes, affecting API, on October 14, 2026.

investigating Oct 14, 2026, 04:33 PM UTC

SheerID is investigating additional instances of increased API latency following resolution of today's earlier incident. Some customers may notice delays when submitting verification requests.

Started
Oct 14, 2026, 04:33 PM UTC
Resolved
Oct 14, 2026, 05:04 PM UTC
Duration
30m
Detected by Pingoru
Oct 14, 2026, 04:33 PM UTC

Affected components

API

Update timeline

  1. investigating Oct 14, 2026, 04:33 PM UTC

    SheerID is investigating additional instances of increased API latency following resolution of today's earlier incident. Some customers may notice delays when submitting verification requests.

  2. resolved Oct 14, 2026, 05:04 PM UTC

    This incident has been resolved.

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