Resolved after 4 hours 21 minutes, affecting API and MySheerID, on January 28, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jan 28, 2026, 08:15 PM UTC
We are currently investigating an issue affecting our v2 API. The impact appears to be increased API response latency.
- investigating Jan 28, 2026, 08:26 PM UTC
An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST. Our system has recovered. We are working on identifying the root cause and will continue to monitor.
- monitoring Jan 28, 2026, 08:27 PM UTC
An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST. Our system has recovered. We are working on identifying the root cause and will continue to monitor.
- monitoring Jan 28, 2026, 08:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 29, 2026, 12:36 AM UTC
API Latency resolved.
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