ShareFile incident
Some ShareFile customers may be experiencing latency in the application
Resolved after 2 hours 13 minutes, on October 20, 2025.
We are currently investigating this issue.
Update timeline
- investigating Oct 20, 2025, 08:00 AM UTC
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
- investigating Oct 20, 2025, 09:03 AM UTC
We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.
- investigating Oct 20, 2025, 09:27 AM UTC
ShareFile is now operational, and we are continuing to monitor its performance closely.
- monitoring Oct 20, 2025, 09:47 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 20, 2025, 10:13 AM UTC
We are currently investigating this issue.
- resolved Oct 20, 2025, 10:13 AM UTC
This incident has been resolved.
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