ShareFile incident
ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts
Resolved after 1 hour 16 minutes, affecting ShareFile®, on September 9, 2026.
We've confirmed the fix and email delivery of transactional emails should be back to normal.
Affected components
Update timeline
- investigating Sep 09, 2026, 06:38 PM UTC
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
- monitoring Sep 09, 2026, 07:44 PM UTC
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
- resolved Sep 09, 2026, 07:54 PM UTC
We've confirmed the fix and email delivery of transactional emails should be back to normal.
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