ShareFile incident

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Resolved after 32 minutes, affecting ShareFile®, on November 8, 2025.

investigating Nov 08, 2025, 08:58 PM UTC

We are currently investigating this issue.

Started
Nov 08, 2025, 08:27 PM UTC
Resolved
Nov 08, 2025, 08:59 PM UTC
Duration
32m
Detected by Pingoru
Nov 08, 2025, 08:27 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Nov 08, 2025, 08:27 PM UTC

    Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. monitoring Nov 08, 2025, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 08, 2025, 08:58 PM UTC

    We are currently investigating this issue.

  4. resolved Nov 08, 2025, 08:59 PM UTC

    This incident has been resolved.

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