ShareFile incident

ShareFile users in certain countries may experience issues generating TFA codes during login.

Resolved after 3 hours 10 minutes, on November 20, 2025.

investigating Nov 20, 2025, 10:57 AM UTC

We are currently investigating this issue.

Started
Nov 20, 2025, 07:46 AM UTC
Resolved
Nov 20, 2025, 10:57 AM UTC
Duration
3h 10m
Detected by Pingoru
Nov 20, 2025, 07:46 AM UTC

Update timeline

  1. investigating Nov 20, 2025, 07:46 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2025, 10:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 20, 2025, 10:57 AM UTC

    We are currently investigating this issue.

  4. resolved Nov 20, 2025, 10:57 AM UTC

    This incident has been resolved.

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