Resolved after 2 hours 59 minutes, affecting ShareFile®, on December 23, 2024.
The email notification problem is resolved and email notifications are working as expected.
Affected components
Update timeline
- investigating Dec 23, 2024, 04:42 AM UTC
We are working on the fix for email notification for upload file, download file, Password reset
- identified Dec 23, 2024, 04:59 AM UTC
The issue is identified and we are working on the fix.
- identified Dec 23, 2024, 05:06 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 23, 2024, 06:29 AM UTC
Email notification is impacted and we regret the inconvenience caused. ShareFile team is actively working with the email service provider to resolve the issue
- monitoring Dec 23, 2024, 07:34 AM UTC
The problem with email service provider is resolved. We will continue to monitor.
- resolved Dec 23, 2024, 07:41 AM UTC
The email notification problem is resolved and email notifications are working as expected.
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