ShareFile incident

ShareFile Is Not Accessible due to login failures..

Critical Vendor's status page →

Resolved after 3 hours 6 minutes, affecting ShareFile®, on January 21, 2025.

monitoring Jan 21, 2025, 02:00 PM UTC

Issue has been addressed and system is back to normal.

Started
Jan 21, 2025, 01:41 PM UTC
Resolved
Jan 21, 2025, 04:47 PM UTC
Duration
3h 6m
Detected by Pingoru
Jan 21, 2025, 01:41 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Jan 21, 2025, 01:41 PM UTC

    ShareFile is experiencing login failures and we are actively looking at the issue.

  2. identified Jan 21, 2025, 01:55 PM UTC

    Issue has been identified and fix is in progress..

  3. monitoring Jan 21, 2025, 02:00 PM UTC

    Issue has been addressed and system is back to normal.

  4. resolved Jan 21, 2025, 04:47 PM UTC

    This incident has been resolved.

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