Resolved after 1 hour 37 minutes, affecting ShareFile®, on February 19, 2025.
System is fully operational.
Affected components
ShareFile®
Update timeline
- investigating Feb 19, 2025, 05:26 PM UTC
We are currently investigating this issue.
- investigating Feb 19, 2025, 05:46 PM UTC
We are continuing to investigate this issue.
- investigating Feb 19, 2025, 06:12 PM UTC
We have identified the cause and are investigating a fix.
- investigating Feb 19, 2025, 06:48 PM UTC
We have identified the cause and are continuing to investigate a fix.
- monitoring Feb 19, 2025, 06:58 PM UTC
A fix has been applied and the system is recovering. We'll continue to monitor to ensure complete recovery.
- monitoring Feb 19, 2025, 07:03 PM UTC
System is fully operational.
- resolved Feb 19, 2025, 07:03 PM UTC
This incident has been resolved.
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