Resolved after 20 hours 15 minutes, affecting ShareFile®, on March 5, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
ShareFile®
Update timeline
- investigating Mar 05, 2025, 06:58 PM UTC
The ShareFile Billing service is currently experiencing some issues and some features may be impacted.
- investigating Mar 05, 2025, 07:02 PM UTC
This incident may be causing additional latency issues with other features within ShareFile. We're continuing to investigate.
- identified Mar 06, 2025, 01:36 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2025, 01:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 03:13 PM UTC
This incident has been resolved.
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