Resolved after 6 hours 59 minutes, affecting ShareFile®, on March 9, 2025.
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
Affected components
Update timeline
- investigating Mar 09, 2025, 03:08 PM UTC
Some customers have reported that emails and notifications are not being sent. We are currently investigating.
- identified Mar 09, 2025, 04:08 PM UTC
We've identified the issue with our email provider and continue to work on resolving it.
- identified Mar 09, 2025, 07:08 PM UTC
We're continuing to work with our email provider to resolve the issue.
- monitoring Mar 09, 2025, 09:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2025, 10:08 PM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
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