Resolved after 3 hours 46 minutes, affecting ShareFile®, on March 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
ShareFile®
Update timeline
- investigating Mar 12, 2025, 06:36 AM UTC
Some customers have reported that emails and notifications are not being sent. We are currently investigating.
- identified Mar 12, 2025, 07:19 AM UTC
We've identified the issue with our email provider and are working on resolving it with them.
- monitoring Mar 12, 2025, 08:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2025, 10:23 AM UTC
This incident has been resolved
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