Resolved after 30 minutes, on April 18, 2025.
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.
Update timeline
- identified Apr 18, 2025, 01:29 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 18, 2025, 01:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 18, 2025, 01:59 AM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.
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