ShareFile incident
ShareFile customers may be experiencing latency in the application
Resolved after 38 minutes, affecting ShareFile®, on May 7, 2025.
We have completed steps to restore stability to the customer experience with ShareFile web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/
Affected components
Update timeline
- investigating May 07, 2025, 07:22 PM UTC
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
- monitoring May 07, 2025, 07:54 PM UTC
We are seeing better performance based on team efforts to resolve and are actively monitoring.
- resolved May 07, 2025, 08:00 PM UTC
We have completed steps to restore stability to the customer experience with ShareFile web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/
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