ShareFile incident

Some customers may experience issues logging in or using ShareFile

Resolved after 4 hours 59 minutes, affecting ShareFile®, on May 8, 2025.

monitoring May 08, 2025, 02:30 AM UTC

Login issue for some ShareFile customers is resolved now, We are monitoring the systems.

Started
May 08, 2025, 01:23 AM UTC
Resolved
May 08, 2025, 06:23 AM UTC
Duration
4h 59m
Detected by Pingoru
May 08, 2025, 01:23 AM UTC

Affected components

ShareFile®

Update timeline

  1. investigating May 08, 2025, 01:23 AM UTC

    The team has identified the issue and is working on a resolution.

  2. monitoring May 08, 2025, 02:30 AM UTC

    Login issue for some ShareFile customers is resolved now, We are monitoring the systems.

  3. resolved May 08, 2025, 06:23 AM UTC

    The issue has been resolved, and all systems are now fully operational.

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