Resolved after 1 day 4 hours, affecting ShareFile®, on July 14, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 14, 2025, 03:41 PM UTC
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.
- investigating Jul 14, 2025, 06:03 PM UTC
Experiencing the issues with login, performance and increased error rates. We are continuing to investigate this issue.
- investigating Jul 14, 2025, 08:18 PM UTC
The team is continuing to investigate ShareFile performance issues and increased error rates. Another update will be provided as soon as available.
- monitoring Jul 14, 2025, 09:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2025, 08:27 PM UTC
This incident has been resolved.
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