ShareFile incident

SF-Win: Users are unable to open the ShareFile application on Citrix VDA.

Resolved after 12 minutes, affecting ShareFile®, on August 6, 2025.

monitoring Aug 06, 2025, 10:15 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 06, 2025, 10:04 AM UTC
Resolved
Aug 06, 2025, 10:16 AM UTC
Duration
12m
Detected by Pingoru
Aug 06, 2025, 10:04 AM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Aug 06, 2025, 10:04 AM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2025, 10:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2025, 10:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 10:16 AM UTC

    This incident has been resolved.

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