Resolved after 38 minutes, on May 21, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating May 21, 2026, 03:36 PM UTC
We are currently investigating this issue.
- identified May 21, 2026, 03:40 PM UTC
Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.
- monitoring May 21, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 04:15 PM UTC
This incident has been resolved.
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