Shakepay incident

Bitcoin and Ethereum Cashouts Delayed

Resolved after 41 minutes, affecting Bitcoin cashouts and Ethereum cashouts, on October 31, 2025.

monitoring Oct 31, 2025, 03:07 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 31, 2025, 02:42 PM UTC
Resolved
Oct 31, 2025, 03:24 PM UTC
Duration
41m
Detected by Pingoru
Oct 31, 2025, 02:42 PM UTC

Affected components

Bitcoin cashoutsEthereum cashouts

Update timeline

  1. investigating Oct 31, 2025, 02:42 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 31, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 31, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 03:24 PM UTC

    This incident has been resolved.

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