Sequence incident

Quotes unavailable for some customers

Resolved after 35 minutes, affecting CPQ, on July 10, 2026.

resolved Jul 10, 2026, 06:21 PM UTC

Our underlying service provider have resolved their incident and we have confirmed quotes access in the Sequence dashboard has been restored.

Started
Jul 10, 2026, 05:46 PM UTC
Resolved
Jul 10, 2026, 06:21 PM UTC
Duration
35m
Detected by Pingoru
Jul 10, 2026, 05:46 PM UTC

Affected components

CPQ

Update timeline

  1. monitoring Jul 10, 2026, 05:46 PM UTC

    A third party provider is having an outage that may prevent access to quotes within the Sequence dashboard. We are monitoring and will provide an update when we see recovery. API endpoints for quotes are still available.

  2. resolved Jul 10, 2026, 06:21 PM UTC

    Our underlying service provider have resolved their incident and we have confirmed quotes access in the Sequence dashboard has been restored.

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