Sequence Outage History
Sequence is up right nowPingoru has recorded 15 incidents for Sequence: 14 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 3 | 12 of 744 (2%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 11 of 720 (1%) |
| October 2026 | 3 | 14 of 738 (2%) |
Incidents, newest first
Minor October 28, 2026 Issues with Xero 53m Third party integrations
Started Oct 28, 2026, 09:42 AM UTC· resolved Oct 28, 2026, 10:36 AM UTC
- identified Oct 28, 2026, 09:42 AM UTC
Xero is experiencing errors, which means Sequence cannot fetch integration related data nor sync documents at this time. We'll monitor Xero's incident here: https://status.xero.com/incidents/df6t9zgr1szs and update when we know more.
- monitoring Oct 28, 2026, 10:08 AM UTC
Xero have implemented a fix on their side and we are seeing recovery on the Sequence side. We'll continue to monitor before confirming the issue is resolved.
- resolved Oct 28, 2026, 10:36 AM UTC
Xero have closed off their related incident and we are satisfied with the recovery we've seen on our side.
Minor October 21, 2026 Quote signature outage 1h 18m Customer portal, CPQ
Started Oct 21, 2026, 02:59 PM UTC· resolved Oct 21, 2026, 04:18 PM UTC
- investigating Oct 21, 2026, 02:59 PM UTC
We're currently experiencing interruptions with quote signing due to an ongoing Dropbox outage. Our team is monitoring the situation and will provide an update once the service is restored. We apologize for the inconvenience.
- resolved Oct 21, 2026, 04:18 PM UTC
Dropbox has completed the emergency maintenance of its system and is now online.
Minor October 20, 2026 Impaired availability on sandbox and production 11h 40m API, Billing, Usage, Customer portal and 3 more
Started Oct 20, 2026, 06:31 AM UTC· resolved Oct 20, 2026, 06:11 PM UTC
- investigating Oct 20, 2026, 06:31 AM UTC
We're investigating impaired availability on our production environment
- identified Oct 20, 2026, 06:42 AM UTC
We've identified a networking failure within our cloud provider's Europe locations
- identified Oct 20, 2026, 07:44 AM UTC
Our engineers are continuing to investigate a networking incident affecting our cloud provider’s European regions, which is disrupting access to Sequence.
- monitoring Oct 20, 2026, 07:59 AM UTC
Service has been restored in our sandbox and production environments following a workaround applied by our engineers. We are monitoring recovery while our cloud provider’s incident remains ongoing.
- resolved Oct 20, 2026, 06:11 PM UTC
Service has remained stable since our earlier workaround restored access to Sequence. Our cloud provider has now resolved the underlying networking incident, and all systems are operating normally.
Minor September 16, 2026 Salesforce outage 10h 4m Third party integrations
Started Sep 16, 2026, 10:01 AM UTC· resolved Sep 16, 2026, 08:05 PM UTC
- identified Sep 16, 2026, 10:01 AM UTC
Salesforce is currently experiencing an outage, which is causing errors when syncing data between Sequence and Salesforce. All other parts of Sequence, including billing, invoicing and the dashboard, are unaffected. We're monitoring Salesforce's status and syncs will resume automatically once their service is restored.
- resolved Sep 16, 2026, 08:05 PM UTC
Salesforce is now reporting most services are back to normal however some still have degraded performance, Sequence sync is no longer showing any issues.
Minor September 14, 2026 Some users unable to sign in 37m Dashboard
Started Sep 14, 2026, 04:04 PM UTC· resolved Sep 14, 2026, 04:41 PM UTC
- investigating Sep 14, 2026, 04:04 PM UTC
Some users have reported they're unable to sign in to the Sequence Dashboard. We are investigating and will provide an update when one is available.
- monitoring Sep 14, 2026, 04:15 PM UTC
We've identified the cause and a rollback appears to have been successful. We're continuing to monitor.
- resolved Sep 14, 2026, 04:41 PM UTC
We rolled the change back and sign in is now working normally for all users. We've confirmed the fix and are no longer seeing any impact. Apologies for the disruption.
Minor July 10, 2026 Quotes unavailable for some customers 35m CPQ
Started Jul 10, 2026, 05:46 PM UTC· resolved Jul 10, 2026, 06:21 PM UTC
- monitoring Jul 10, 2026, 05:46 PM UTC
A third party provider is having an outage that may prevent access to quotes within the Sequence dashboard. We are monitoring and will provide an update when we see recovery. API endpoints for quotes are still available.
- resolved Jul 10, 2026, 06:21 PM UTC
Our underlying service provider have resolved their incident and we have confirmed quotes access in the Sequence dashboard has been restored.
Minor June 5, 2026 Sequence dashboard not loading 7m
Started Jun 05, 2026, 07:29 PM UTC· resolved Jun 05, 2026, 07:36 PM UTC
- investigating Jun 05, 2026, 07:29 PM UTC
The Sequence dashboard is not loading - our Engineering team is working on it and we should have a resolution shortly.
- resolved Jun 05, 2026, 07:36 PM UTC
This has been resolved.
Minor May 28, 2026 Stripe payment links missing on some invoices 7h 45m Third party integrations
Started May 28, 2026, 05:24 PM UTC· resolved May 29, 2026, 01:09 AM UTC
- investigating May 28, 2026, 05:24 PM UTC
We're investigating an issue where a small number of Stripe-enabled invoices are being sent with a "Pay with Stripe" button that doesn't load payment options. Engineering is actively investigating. We'll update here as we have more information.
- monitoring May 28, 2026, 05:36 PM UTC
This issue has now been resolved. We're working on a deeper resolution that should prevent this going forward.
- resolved May 29, 2026, 01:09 AM UTC
This issue has been resolved
Minor May 27, 2026 Error with invoice Stripe payment links 2h 14m Customer portal
Started May 27, 2026, 05:56 PM UTC· resolved May 27, 2026, 08:10 PM UTC
- identified May 27, 2026, 05:56 PM UTC
We've identified an error when using the 'pay using Stripe' link on an invoice. Our team are currently addressing the root cause
- resolved May 27, 2026, 08:10 PM UTC
We have resolved the issue. Any affected customers have been notified.
Minor May 18, 2026 Elevated error rates on production 2h 12m API, Billing, Usage, Customer portal and 3 more
Started May 18, 2026, 12:55 PM UTC· resolved May 18, 2026, 03:07 PM UTC
- investigating May 18, 2026, 12:55 PM UTC
We're investigating elevated error rates on our production environment across the dashboard and API
- identified May 18, 2026, 01:23 PM UTC
We've lowered our API rate limits and API performance has recovered. We're currently investigating into the root cause
- monitoring May 18, 2026, 02:46 PM UTC
We've addressed the root cause and are continuing to monitor API health
- resolved May 18, 2026, 03:07 PM UTC
Our team have resolved the issue
Minor April 21, 2026 Degraded CPQ performance due to Dropbox Sign issues 32m CPQ
Started Apr 21, 2026, 12:31 PM UTC· resolved Apr 21, 2026, 01:03 PM UTC
- identified Apr 21, 2026, 12:31 PM UTC
We've identified a small number of quotes are unable to be sent/signed due to degraded performance with Dropbox Sign's services. We've reached out to the affected customers and will update here when Dropbox Sign have resolved the issue. You can also monitor the Dropbox Sign status page here: https://status.hellosign.com/
- resolved Apr 21, 2026, 01:03 PM UTC
Dropbox Sign have now resolved their degraded performance (see their status page for more info) and our team has mitigated the impact for the small number of affected quotes.
Major November 21, 2025 QuickBooks integration failing to sync 35m
Started Nov 21, 2025, 04:30 PM UTC· resolved Nov 21, 2025, 05:05 PM UTC
No vendor updates were posted for this incident.
Minor November 18, 2025 Degraded service due to third party outage 6h 23m
Started Nov 18, 2025, 12:47 PM UTC· resolved Nov 18, 2025, 07:11 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 Third party integrations are experiencing connectivity issues. 23h 58m
Started Oct 20, 2025, 09:57 AM UTC· resolved Oct 21, 2025, 09:55 AM UTC
No vendor updates were posted for this incident.