Sequence incident

Error with invoice Stripe payment links

Resolved after 2 hours 14 minutes, affecting Customer portal, on May 27, 2026.

identified May 27, 2026, 05:56 PM UTC

We've identified an error when using the 'pay using Stripe' link on an invoice. Our team are currently addressing the root cause

Started
May 27, 2026, 05:56 PM UTC
Resolved
May 27, 2026, 08:10 PM UTC
Duration
2h 14m
Detected by Pingoru
May 27, 2026, 05:56 PM UTC

Affected components

Customer portal

Update timeline

  1. identified May 27, 2026, 05:56 PM UTC

    We've identified an error when using the 'pay using Stripe' link on an invoice. Our team are currently addressing the root cause

  2. resolved May 27, 2026, 08:10 PM UTC

    We have resolved the issue. Any affected customers have been notified.

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