Sendcloud incident

[Multiple integrations] Order import delay issues

Minor Resolved View vendor source →

Sendcloud experienced a minor incident on September 25, 2026 affecting Ebay and Shopify and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 08:31 AM UTC
Resolved
Sep 25, 2026, 08:31 AM UTC
Duration
—
Detected by Pingoru
Sep 25, 2026, 08:31 AM UTC

Affected components

EbayShopifyWooCommerce

Update timeline

  1. investigating Sep 24, 2026, 07:46 AM UTC

    Status: Investigating We are currently investigating an issue where orders are imported with delay. Affected components WooCommerce (Degraded performance) Ebay (Degraded performance) Shopify (Degraded performance)

  2. monitoring Sep 25, 2026, 07:18 AM UTC

    Status: Monitoring We implemented and released a fix. Orders are now importing without a delay. We will continue to monitor the performance to ensure the service is fully restored. Affected components Ebay (Operational) Shopify (Operational) WooCommerce (Operational)

  3. resolved Sep 25, 2026, 08:31 AM UTC

    Status: Resolved The issue is resolved. Affected components WooCommerce (Operational) Ebay (Operational) Shopify (Operational)