Seismic Software incident

Login and access issues are currently affecting multiple regions

Resolved after 5 hours 36 minutes, affecting U.S. West0 and U.S. West3 and 1 more, on February 20, 2026.

monitoring Feb 20, 2026, 04:22 PM UTC

The issue is resolved as teams resolved a caching issue with tenant metadata. Root cause is currently under investigation.

Started: Feb 20, 2026, 02:19 PM UTC
Resolved: Feb 20, 2026, 07:55 PM UTC
Duration: 5h 36m
Detected by Pingoru: Feb 20, 2026, 02:19 PM UTC

Affected components

U.S. West0U.S. West3U.S. East4UK1 (U.K.)AUS2 (Australia)

Update timeline

investigating Feb 20, 2026, 02:19 PM UTC

We are currently investigating this issue.
investigating Feb 20, 2026, 02:41 PM UTC

We are continuing to investigate this issue.
investigating Feb 20, 2026, 02:49 PM UTC

We are continuing to investigate this issue.
investigating Feb 20, 2026, 03:07 PM UTC

We are continuing to investigate this issue.
identified Feb 20, 2026, 03:48 PM UTC

Teams have identified the issue and tenants are now becoming accessible
monitoring Feb 20, 2026, 04:22 PM UTC

The issue is resolved as teams resolved a caching issue with tenant metadata. Root cause is currently under investigation.
resolved Feb 20, 2026, 07:55 PM UTC

This incident has been resolved.

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