Segment incident

Delayed delivery reporting for ReverseETL

Resolved after 16 hours 47 minutes, affecting Reverse ETL (EU) and Reverse ETL (US), on November 4, 2025.

identified Nov 04, 2025, 03:51 PM UTC

We've restored the ReverseETL delivery counts in the EU and are actively working on updating them in the US.

Started
Nov 04, 2025, 01:09 AM UTC
Resolved
Nov 04, 2025, 05:56 PM UTC
Duration
16h 47m
Detected by Pingoru
Nov 04, 2025, 01:09 AM UTC

Affected components

Reverse ETL (EU)Reverse ETL (US)

Update timeline

  1. identified Nov 04, 2025, 01:09 AM UTC

    ReverseETL delivery counts are currently delayed. Syncs that started between 6:00 AM and 4:00 PM PST on November 3 may show inaccurate counts or timeout errors. We've identified the issue and are working towards a resolution. Note: This is only affecting reporting, no data loss or change in delivery.

  2. identified Nov 04, 2025, 04:32 AM UTC

    We’re actively working on retroactively updating the ReverseETL delivery counts for affected customers. All ReverseETL Syncs created after 4 PM PST will correctly report counts.

  3. identified Nov 04, 2025, 03:51 PM UTC

    We've restored the ReverseETL delivery counts in the EU and are actively working on updating them in the US.

  4. resolved Nov 04, 2025, 05:56 PM UTC

    We've restored the ReverseETL delivery counts in the US

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