Segment experienced a major incident on September 3, 2026 affecting Web Interface (US) and Engage (US), lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 03, 2026, 05:53 PM UTC
We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.
- identified Sep 03, 2026, 06:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 03, 2026, 06:30 PM UTC
We are continuing to take urgent action to fix this issue and will share an ETA to resolution when available.
- identified Sep 03, 2026, 06:56 PM UTC
We are continuing to take urgent action to fix this issue and will share an ETA to resolution when available.
- identified Sep 03, 2026, 07:34 PM UTC
We are continuing to take urgent action to fix this issue and will share an ETA to resolution when available.
- monitoring Sep 03, 2026, 08:26 PM UTC
A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
- resolved Sep 03, 2026, 10:41 PM UTC
This incident has been resolved.