Segment incident

Cloud Source Sync Delay

Resolved after 3 hours, affecting Cloud Sources (US) and Cloud Sources (EU), on September 24, 2025.

monitoring Sep 24, 2025, 04:31 AM UTC

A fix has been implemented and we are monitoring the results

Started
Sep 24, 2025, 03:48 AM UTC
Resolved
Sep 24, 2025, 06:48 AM UTC
Duration
3h
Detected by Pingoru
Sep 24, 2025, 03:48 AM UTC

Affected components

Cloud Sources (US)Cloud Sources (EU)

Update timeline

  1. investigating Sep 24, 2025, 03:48 AM UTC

    We are investigating an issue causing delays in cloud sources data sync.

  2. identified Sep 24, 2025, 04:12 AM UTC

    The issue has been identified and a fix is being implemented

  3. identified Sep 24, 2025, 04:13 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 24, 2025, 04:31 AM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Sep 24, 2025, 06:48 AM UTC

    This incident has been resolved.

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