Resolved after 2 days 21 hours, affecting Web Interface (US) and Engage (US), on September 25, 2025.
All data for journey analytics has been successfully restored and systems are operating normally.
Affected components
Update timeline
- identified Sep 25, 2025, 03:40 PM UTC
We are aware of the issue with Journey Top level analytics and Journey Step level analytics. We are working to bring the feature back online. This does NOT affect journey processing or delivery.
- identified Sep 25, 2025, 04:56 PM UTC
Journey Analytics are loading, but data will be delayed as we are recovering. There is still NO IMPACT to Journey processing.
- identified Sep 25, 2025, 09:02 PM UTC
The team continues to work on recovering data, and will provide updates as we progress
- monitoring Sep 26, 2025, 02:24 PM UTC
Journey Analytics have been restored to near real time processing. We are still in the process of restoring some data from within the past week so some data prior to 9/25 may be inconsistent. We will provide another update when this backfill is complete.
- resolved Sep 28, 2025, 01:32 PM UTC
All data for journey analytics has been successfully restored and systems are operating normally.
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