Scaleway Outage History
Scaleway degraded · 4 active incidents · 2 long-running issues View live status →Pingoru has recorded 363 incidents for Scaleway: 362 in the last 12 months and 133 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 646 of 720 (90%) |
| May 2026 | 45 | 723 of 744 (97%) |
| June 2026 | 60 | 575 of 720 (80%) |
| July 2026 | 65 | 654 of 744 (88%) |
| August 2026 | 34 | 572 of 744 (77%) |
| September 2026 | 47 | 720 of 720 (100%) |
| October 2026 | 44 | 594 of 594 (100%) |
Incidents, newest first
Minor June 19, 2026 [Generative APIs] - [fr-par] mistral-medium-3.5-128b instabilities 26m APIs
Started Jun 19, 2026, 12:36 PM UTC· resolved Jun 19, 2026, 01:03 PM UTC
- investigating Jun 19, 2026, 12:36 PM UTC
Customers may experience instabilities when using the mistral-medium-3.5-128b model in the Generative APIs service in the fr-par region.
Notice June 18, 2026 [VPS] - [fr-par-1] Connectivity issues due to networking issue 2h 25m Dedibox VPS
Started Jun 18, 2026, 11:45 PM UTC· resolved Jun 19, 2026, 02:11 AM UTC
- investigating Jun 18, 2026, 11:45 PM UTC
Customers may experience connectivity issues on their VPS instances due to a networking issue on an internal component in the fr-par-1 region.
- resolved Jun 19, 2026, 02:11 AM UTC
This incident has been resolved.
Notice June 18, 2026 P3- [CKPT] - [global] - Grafana instances are experiencing errors 3d 18h Cockpit
Started Jun 18, 2026, 01:47 PM UTC· resolved Jun 22, 2026, 08:18 AM UTC
- investigating Jun 18, 2026, 01:47 PM UTC
Some customers are experiencing errors when using Grafana.
- identified Jun 18, 2026, 02:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 03:33 PM UTC
A fix have been deployed and we are monitoring the situation.
- resolved Jun 22, 2026, 08:18 AM UTC
This incident has been resolved.
Major June 18, 2026 [Generative APIs] - [fr-par] Dedicated deployment creation failures 3h 9m Generative API
Started Jun 18, 2026, 08:26 AM UTC· resolved Jun 18, 2026, 11:36 AM UTC
- investigating Jun 18, 2026, 08:26 AM UTC
Customers may experience failures when creating dedicated deployments on the Generative APIs product in the fr-par region.
- investigating Jun 18, 2026, 08:30 AM UTC
We are continuing to investigate this issue.
- investigating Jun 18, 2026, 08:31 AM UTC
We are continuing to investigate this issue.
- identified Jun 18, 2026, 10:30 AM UTC
Customers may experience failures when creating dedicated deployments on the Generative APIs product in the fr-par region. The issue has been identified and our teams are working on a resolution.
- monitoring Jun 18, 2026, 10:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 11:36 AM UTC
This incident has been resolved.
Minor June 17, 2026 [CKPT] - [fr-par] - SCW logs dropped for some clients on Serverless Compute Products 4d 15h Jobs, Serverless Container, Serverless Functions
Started Jun 17, 2026, 05:06 PM UTC· resolved Jun 22, 2026, 08:34 AM UTC
- investigating Jun 17, 2026, 05:06 PM UTC
A small subset of Scaleway Product logs/metrics might be unavailable on fr-par on small time-range Yesterday : 9:20 - 11h30 CEST Today : 17:20 - ongoing CEST
- investigating Jun 19, 2026, 02:29 AM UTC
We are continuing to investigate this issue.
- resolved Jun 22, 2026, 08:34 AM UTC
Observability volumes are increasing, and we are reaching some limits with serverless log ingestion. We have resized the cache for our ingestion components, and we plan to deploy smart features to this component this week.
Notice June 17, 2026 [VPC] - Connectivity Issue - Access to New Resources Impacted 51m
Started Jun 17, 2026, 12:04 PM UTC· resolved Jun 17, 2026, 12:56 PM UTC
- identified Jun 17, 2026, 10:10 AM UTC
Some users may experience connectivity issues when accessing newly created resources in VPC. The incident started at 08:50 UTC. The problem has been identified, and we are actively working to resolve it.
- monitoring Jun 17, 2026, 12:04 PM UTC
We have resolved a certificate configuration issue that caused a communication outage between two of our internal components. All affected services are now fully restored and operating normally. Our team is actively monitoring the situation and implementing permanent changes to improve stability and prevent this specific issue from recurring.
- resolved Jun 17, 2026, 12:56 PM UTC
Some users may experience connectivity issues when accessing newly created resources in VPC. The incident started at 08:50 UTC. The problem has been identified, and we are actively working to resolve it.
Notice June 17, 2026 [EDGE SERVICES] - Nodes temporarily down –
Started Jun 17, 2026, 10:30 AM UTC· resolved Jun 17, 2026, 10:30 AM UTC
- resolved Jun 17, 2026, 11:11 AM UTC
Customers may experience connectivity issues with Edge Services due to a temporary outage of node servers.
Minor June 17, 2026 [IPAM] - [it-mil] Edges unable to query IPAM 12m VPC, it-mil-1
Started Jun 17, 2026, 09:19 AM UTC· resolved Jun 17, 2026, 09:32 AM UTC
- investigating Jun 17, 2026, 09:19 AM UTC
Customers may experience connectivity issues with IPAM service in the Milan region due to an internal dependency.
- identified Jun 17, 2026, 09:20 AM UTC
The issue has been identified and a fix is being implemented.
Major June 16, 2026 [Registry] - [fr-par] Slowness and push issues 14d 16h fr-par-1, fr-par-2, fr-par-3, Container Registry and 1 more
Started Jun 16, 2026, 05:05 PM UTC· resolved Jul 01, 2026, 09:29 AM UTC
- identified Jun 16, 2026, 05:05 PM UTC
Customers may experience issues when pushing to Container Registry.
- monitoring Jun 17, 2026, 11:43 PM UTC
We scaled the infrastructure and added more observability to tackle this recurring performance issue. We'll monitor the situation closely.
- resolved Jul 01, 2026, 09:29 AM UTC
This incident has been resolved.
Notice June 16, 2026 [Registry] - [FR-PAR] Slowness and push issues 10m fr-par-1, fr-par-2, fr-par-3, Container Registry and 3 more
Started Jun 16, 2026, 04:53 PM UTC· resolved Jun 16, 2026, 05:03 PM UTC
- identified Jun 16, 2026, 04:53 PM UTC
Customers may experience issues when pushing to Container Registry
- identified Jun 16, 2026, 05:00 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 16, 2026, 05:02 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 16, 2026, 05:03 PM UTC
This incident has been resolved.
Minor June 16, 2026 [Generative APIs] - [fr-par] New batches are stuck in validating 1d 3h APIs, Generative API
Started Jun 16, 2026, 09:19 AM UTC· resolved Jun 17, 2026, 12:26 PM UTC
- investigating Jun 16, 2026, 09:19 AM UTC
Customers may experience delays when creating new batches in Generative APIs due to an internal dependency issue.
- identified Jun 16, 2026, 11:09 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 16, 2026, 11:12 AM UTC
Customers may experience delays when creating new batches in Generative APIs due to an internal dependency issue. IAM managed application "scw-managed-genapi-batch" used within the batch system have been re created. Customers using S3 bucket policies may need to update their policy to take in account the new ApplicationID. The ApplicationId can be found after a first batch validation error
- resolved Jun 17, 2026, 12:26 PM UTC
Customers may have experienced delays when creating new batches in Generative APIs due to an internal dependency issue. The issue has been resolved and all batches are now being processed normally.
Minor June 16, 2026 [Transactional Email] - Global Issue on domain record validation 15d Transactional Email
Started Jun 16, 2026, 08:57 AM UTC· resolved Jul 01, 2026, 09:33 AM UTC
- investigating Jun 16, 2026, 08:57 AM UTC
Customers may experience issues registering or validating domains on Transactional Email due to a validation error on an internal component.
- resolved Jul 01, 2026, 09:33 AM UTC
This incident has been resolved.
Minor June 16, 2026 [Network infrastructure] - [nl-ams] A Dedibox Router has rebooted in Room H6 Rack 6.12 15d 1h Dedibox
Started Jun 16, 2026, 07:37 AM UTC· resolved Jul 01, 2026, 09:06 AM UTC
- investigating Jun 16, 2026, 07:37 AM UTC
Some customers may have experienced network connectivity issues in AMS1 Room H6 Rack 6.12.17 6.12.29 6.12.60 6.12.67 and 6.12.71 to 6.12.75 We are investigating to know the root cause linked to this reboot.
- resolved Jul 01, 2026, 09:06 AM UTC
A maintenance will be planned in July to replace the faulty device
Minor June 15, 2026 [Kapsule & Kosmos] - [WORLD] Loss of public connectivity on isolated nodes 40m Kubernetes Kapsule
Started Jun 15, 2026, 04:32 PM UTC· resolved Jun 15, 2026, 05:13 PM UTC
- investigating Jun 15, 2026, 04:32 PM UTC
Customers may experience loss of public connectivity on Kapsule and Kosmos due to loss of default route on fully isolated nodes. Running netplan apply on the node or triggering a reboot fixes the issue. We are currently investigating the issue.
- resolved Jun 15, 2026, 05:13 PM UTC
This incident has been resolved.
Minor June 15, 2026 [Account API] - [global] Cannot Set Organization Country 1h 2m Account
Started Jun 15, 2026, 02:27 PM UTC· resolved Jun 15, 2026, 03:30 PM UTC
- investigating Jun 15, 2026, 02:27 PM UTC
Customers cannot set an organization address during account creation or for existing accounts due to an empty country selection dropdown.
- resolved Jun 15, 2026, 03:30 PM UTC
This incident has been resolved.
Minor June 15, 2026 [Account API] - [global] Cannot Perform Identity Verification (KYC) 1h 36m Account
Started Jun 15, 2026, 12:13 PM UTC· resolved Jun 15, 2026, 01:50 PM UTC
- identified Jun 15, 2026, 12:13 PM UTC
Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: `Failed to connect to identity verification provider. Try again or contact Support.`
- identified Jun 15, 2026, 12:15 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 15, 2026, 01:50 PM UTC
This incident has been resolved.
Minor June 15, 2026 [Dedibox] - [AMS1] Switch rebooted in Room H6 Rack 6.12 1h 19m Dedibox
Started Jun 15, 2026, 09:00 AM UTC· resolved Jun 15, 2026, 10:20 AM UTC
- investigating Jun 15, 2026, 09:00 AM UTC
Some customers may have experienced network connectivity issues in the AMS1 AZ due to a unexpected network switch reboot. The issue has now been resolved. All relevant teams are investigating the incident to determine the root cause and prevent similar issues in the future.
- investigating Jun 15, 2026, 09:21 AM UTC
We are continuing to investigate this issue.
- investigating Jun 15, 2026, 09:28 AM UTC
The issue has now been resolved. All relevant teams are investigating the incident to determine the root cause and prevent similar issues in the future.
- resolved Jun 15, 2026, 10:20 AM UTC
The root cause was due to a hardware issue on the switch. We will do a replacement in a near future. A separate maintenance will be created to prevent any further issue. All servers linked to this switch and racks are up and running.
Notice June 13, 2026 [WBHE] - [fr-par] - MySQL down on pf-013 – Web Hosting
Started Jun 13, 2026, 09:07 AM UTC· resolved Jun 13, 2026, 09:07 AM UTC
- resolved Jun 13, 2026, 09:07 AM UTC
Customers may experience connectivity issues with MySQL databases on pf-013 due to a storage capacity issue on an internal component.
Major June 12, 2026 [WEBHOSTING CLASSIC] [fr-par] Authentication issues on email and databases 1h 45m Hosting
Started Jun 12, 2026, 05:12 PM UTC· resolved Jun 12, 2026, 06:57 PM UTC
- investigating Jun 12, 2026, 05:12 PM UTC
Following a defect on one of our switch, our authentication servers are currently unavailable. This impact the mail and databases access. Our engineers are currently investigating.
- resolved Jun 12, 2026, 06:57 PM UTC
This incident has been resolved.
Minor June 12, 2026 [DOMAIN] DNS servers unreachable –
Started Jun 12, 2026, 05:00 PM UTC· resolved Jun 12, 2026, 05:00 PM UTC
- resolved Jun 12, 2026, 07:03 PM UTC
The DNS servers ns0.online.net (IPv4) for Dedibox domains and ns0.dom.scw.cloud (IPv4) for Scaleway domains are unreachable, but the other DNS servers remain available.
Minor June 12, 2026 [WebHosting Elements] - [fr-par] Customer websites not accessible on pf-014.whm.fr-par.scw.cloud 10h 35m Web Hosting
Started Jun 12, 2026, 08:34 AM UTC· resolved Jun 12, 2026, 07:09 PM UTC
- investigating Jun 12, 2026, 08:34 AM UTC
Customers may experience connectivity issues on their websites hosted on pf-014.whm.fr-par.scw.cloud due to an internal dependency malfunction.
- resolved Jun 12, 2026, 07:09 PM UTC
This incident has been resolved.
Minor June 11, 2026 [Queues, Topics & Events] - [fr-par] High load on service 1h 21m Messaging and Queuing
Started Jun 11, 2026, 08:55 AM UTC· resolved Jun 11, 2026, 10:16 AM UTC
- investigating Jun 11, 2026, 08:55 AM UTC
Customers may experience high load on Queues, Topics & Events in fr-par due to an internal component. We are currrently investigating this issue.
- identified Jun 11, 2026, 09:51 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 11, 2026, 10:16 AM UTC
This incident has been resolved.
Notice June 11, 2026 [CAAS] - [nl-ams] - some container logs not available between 2026-02-10 09:00 UTC and 2026-02-11 08:00 UTC –
Started Jun 11, 2026, 08:24 AM UTC· resolved Jun 11, 2026, 08:24 AM UTC
- resolved Jun 11, 2026, 08:24 AM UTC
Between 2026-02-10 09:00 UTC and 2026-02-11 08:00 UTC, around 50% of container logs were not forwarded to users' cockpit. After investigation, a faulty reload of our logs collector caused the issue. After reloading, some logs might have been backfilled, but not the entirety. The issue is now fixed; sorry about any inconvenience.
Major June 10, 2026 [Account API] - [global] Unable to create corporate accounts 42m Billing, Environmental Footprint, Load Balancer
Started Jun 10, 2026, 02:41 PM UTC· resolved Jun 10, 2026, 03:24 PM UTC
- investigating Jun 10, 2026, 02:41 PM UTC
Customers are unable to create corporate accounts through the Account API. we are currently investigating this issue.
- resolved Jun 10, 2026, 03:24 PM UTC
This incident has been resolved.
Minor June 10, 2026 [Managed Inference] - [fr-par] Deployments CRUD operations instabilities 35m APIs
Started Jun 10, 2026, 07:28 AM UTC· resolved Jun 10, 2026, 08:03 AM UTC
- investigating Jun 10, 2026, 07:28 AM UTC
Customers may experience failing CRUD operations on deployments for Generative APIs in fr-par due to instabilities on an internal component. Active deployments are unaffected unless updated.
- resolved Jun 10, 2026, 08:03 AM UTC
This incident has been resolved.