Scaleway incident

[Account API] - [global] Cannot Perform Identity Verification (KYC)

Resolved after 1 hour 36 minutes, affecting Account, on June 15, 2026.

identified Jun 15, 2026, 12:15 PM UTC

We are continuing to work on a fix for this issue.

Affected components

Account

identified Jun 15, 2026, 12:13 PM UTC

Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: `Failed to connect to identity verification provider. Try again or contact Support.`
identified Jun 15, 2026, 12:15 PM UTC

We are continuing to work on a fix for this issue.
resolved Jun 15, 2026, 01:50 PM UTC

This incident has been resolved.

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