ScalePad incident
Lifecycle Manager: Intermittent Sync Failures for Large Integrations.
Resolved after 75 days 2 hours, affecting Lifecycle Manager, on September 24, 2025.
This incident is resolved following major sync optimization efforts. We appreciate your patience and understanding.
Affected components
Update timeline
- investigating Sep 24, 2025, 05:52 PM UTC
We are investigating an issue causing intermittent sync failures affecting integrations with assets (10,000+ scale). The impact appears to be mostly affecting RMM integrations. Our systems automatically retry failed syncs, so we do not expect significant impact on data integrity given the intermittent nature of the issue. We are actively working on a resolution and will provide updates as they become available.
- resolved Dec 08, 2025, 08:14 PM UTC
This incident is resolved following major sync optimization efforts. We appreciate your patience and understanding.
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