Is ScalePad down?

Last checked 9m ago
Current status
ScalePad is having a partial outage

Active incident: Degraded Performance Affecting ControlMap Access

Official status page: https://status.scalepad.com · Polled every 5 minutes · 7 components tracked

ScalePad is reporting a partial outage right now (last checked 9m ago). Some components are affected; others remain operational.

Real-time ScalePad status, recent outages, and incident history — pulled directly from ScalePad's official status page at https://status.scalepad.com every 5 minutes. Pingoru tracks 7 ScalePad services and has captured 16 incidents in the last 90 days (96.35% uptime). Get email, Slack, Discord, or webhook alerts the moment ScalePad reports a new incident — free for 5 monitors, no credit card.

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ScalePad uptime 96.35% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 36d 23h
    Started Aug 07, 2026, 07:30 PM UTC
    ControlMap
    Timeline · 2 updates
    • investigating · Aug 07, 2026, 07:13 PM UTC

      We are investigating reports of degraded performance in ControlMap. Users may experience extended loading times when accessing the MSP Portal, and tenants may open to a grey screen before eventually loading. Our engineering team is actively reviewing the underlying cause and working toward a resolution.

    • monitoring · Aug 07, 2026, 07:30 PM UTC

      A fix has been implemented and we are monitoring the results.

    Latest: A fix has been implemented and we are monitoring the results.

Recent outages & incidents

Past 90 days
  1. Resolved
    Started Aug 24, 2026, 04:49 PM UTC · Resolved Aug 24, 2026, 04:49 PM UTC
    Timeline · 1 update
    • resolved · Aug 24, 2026, 05:46 PM UTC

      ControlMap was unavailable from 12:49 to 13:06. The service has been restored and is operating normally.

    Latest: ControlMap was unavailable from 12:49 to 13:06. The service has been restored and is operating normally.

  2. Resolved 2h 59m
    Started Aug 20, 2026, 03:12 PM UTC · Resolved Aug 20, 2026, 06:12 PM UTC
    Lifecycle Manager
    Timeline · 3 updates
    • investigating · Aug 20, 2026, 03:12 PM UTC

      We are investigating an issue affecting report creation and delivery. Scheduled Reports may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.

    • investigating · Aug 20, 2026, 03:42 PM UTC

      We are investigating an issue affecting report creation and delivery. Scheduled Reports & Agreements may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.

    • resolved · Aug 20, 2026, 06:12 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 5h 21m
    Started Aug 19, 2026, 02:06 PM UTC · Resolved Aug 19, 2026, 07:28 PM UTC
    Quoter
    Timeline · 3 updates
    • investigating · Aug 19, 2026, 02:06 PM UTC

      We are investigating reports of several integrations continuously showing a "Currently in Queue" status. We will update this incident as we identify the cause.

    • monitoring · Aug 19, 2026, 03:31 PM UTC

      We've identified and restarted a stalled service and are observing queued jobs get processed again. We are monitoring the situation to ensure it continues to function as expected.

    • resolved · Aug 19, 2026, 07:28 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 4h 14m
    Started Aug 18, 2026, 12:47 PM UTC · Resolved Aug 18, 2026, 05:02 PM UTC
    Lifecycle ManagerScalePad.comBackup RadarLifecycle InsightsControlMapQuoterCognition360
    Timeline · 2 updates
    • investigating · Aug 18, 2026, 12:47 PM UTC

      Administrator functions for ScalePad Hub is experiencing an outage. We are investigating and will have a solution shortly.

    • resolved · Aug 18, 2026, 05:02 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 3h 10m
    Started Aug 17, 2026, 03:25 PM UTC · Resolved Aug 17, 2026, 06:36 PM UTC
    Quoter
    Timeline · 2 updates
    • investigating · Aug 17, 2026, 03:25 PM UTC

      Quoter: Email deliverability to Microsoft-based emails is failing. SendGrid, our third party email delivery partner, has confirmed that Microsoft has erroneously blocked a massive number of IPs. We are working to resolve this with Microsoft as quickly as possible, as our sending reputation is extremely high and there is no reason for us to be added to their block list.

    • resolved · Aug 17, 2026, 06:36 PM UTC

      The email delivery issue affecting Microsoft-based email addresses has been resolved. The issue impacted emails sent between approximately August 14, 2026 at 2:15 PM PST and August 15, 2026 at 7:43 PM PST. Email delivery to Microsoft-based addresses is now operating normally. We apologize for any inconvenience this may have caused.

    Latest: The email delivery issue affecting Microsoft-based email addresses has been resolved. The issue impacted emails sent between approximately August 14, 2026 at 2:15 PM PST and August…

See the full ScalePad outage history

10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 15 incidents View full outage history →