ScalePad incident
Backup Radar - EU Region: Intermittent Performance Delays
Resolved after 21 days 1 hour, affecting Backup Radar, on February 25, 2026.
Late February we received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team investigated the issue, including assessing whether an ongoing Microsoft Azure App Services maintenance window contributed to the degraded performance. The application remained accessible during this time; however, users experienced slower-than-normal response times.
Affected components
Update timeline
- investigating Feb 25, 2026, 08:05 PM UTC
We have received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team is currently investigating the issue, including whether an ongoing Microsoft Azure App Services maintenance window may be contributing to the degraded performance. The application remains accessible at this time; however, users may experience slower-than-normal response times. We will continue to monitor the situation and provide updates as more information becomes available.
- monitoring Mar 18, 2026, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 09:51 PM UTC
Late February we received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team investigated the issue, including assessing whether an ongoing Microsoft Azure App Services maintenance window contributed to the degraded performance. The application remained accessible during this time; however, users experienced slower-than-normal response times.
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