Resolved after 2 days 21 hours, affecting EasyBridge, on February 3, 2025.
We are pleased to inform you that the issue affecting file ingestion has been resolved. A fix has been successfully released to production, and all sites appear to be working properly. Our teams are continuing to monitor the situation to ensure everything remains stable. We appreciate your patience and understanding throughout this process.
Affected components
Update timeline
- investigating Feb 03, 2025, 05:56 PM UTC
Please be advised that some customers are reporting delays in EasyBridge roster updates due to the nightly ingestion process failing. Our team is investigating the root cause of this issue and is working to resolve it as quickly as possible.
- resolved Feb 06, 2025, 03:00 PM UTC
We are pleased to inform you that the issue affecting file ingestion has been resolved. A fix has been successfully released to production, and all sites appear to be working properly. Our teams are continuing to monitor the situation to ensure everything remains stable. We appreciate your patience and understanding throughout this process.
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