Sangoma incident
Offline Status Display Issue - Business Voice/Business Voice+
Resolved after 4 hours 26 minutes, affecting Sangoma CX and Application Framework, on June 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 12, 2026, 06:31 PM UTC
We have discovered an issue with presence display that is currently affecting Business Voice and Business Voice +. Agents are being shown as being offline in the operator panel for CX and Application Framework when they are online. This is a display only issue. Calls are still being sent to the correct agents. Our engineering team is actively investigating the matter.
- identified Jun 12, 2026, 06:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2026, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2026, 10:57 PM UTC
This incident is now being resolved.
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