Sangoma Outage History

Started Oct 22, 2026, 08:18 PM UTC· resolved Oct 23, 2026, 12:03 AM UTC

1. investigating Oct 22, 2026, 08:18 PM UTC

   We have discovered an audio quality issue with customers using CX that is currently affecting Business Voice and Business Voice Plus. Our engineering team is actively investigating the matter.

2. investigating Oct 22, 2026, 09:14 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 22, 2026, 10:33 PM UTC

   Our Engineers are still actively investigating this issue.

4. monitoring Oct 22, 2026, 11:13 PM UTC

   After extended investigation we identified packet loss to be an issue. Engineers troubleshot that and we're no longer experiencing this packet loss. We'll be monitoring this situation to confirm that it has been fully eliminated.

5. resolved Oct 23, 2026, 12:03 AM UTC

   This incident is now being resolved.

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Started Oct 22, 2026, 02:30 PM UTC· resolved Oct 22, 2026, 08:07 PM UTC

1. investigating Oct 22, 2026, 02:30 PM UTC

   We have discovered an issue with Application Framework that is currently affecting Business Voice. There is a delay in updates regarding presence, call records, etc. on Application Framework. Our engineering team is actively investigating the matter.

2. investigating Oct 22, 2026, 03:30 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 22, 2026, 05:04 PM UTC

   We are continuing to investigate this issue.

4. identified Oct 22, 2026, 05:27 PM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring Oct 22, 2026, 06:53 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Oct 22, 2026, 08:07 PM UTC

   This incident has been resolved.

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Started Oct 22, 2026, 01:08 PM UTC· resolved Oct 22, 2026, 02:25 PM UTC

1. investigating Oct 22, 2026, 01:08 PM UTC

   We have discovered an issue with Application Framework that is currently affecting Business Voice. Our engineering team is actively investigating the matter.

2. identified Oct 22, 2026, 01:16 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 22, 2026, 01:20 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Oct 22, 2026, 01:21 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Oct 22, 2026, 02:25 PM UTC

   This incident has been resolved.

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Started Oct 20, 2026, 01:38 AM UTC· resolved Oct 20, 2026, 03:32 AM UTC

1. investigating Oct 20, 2026, 01:38 AM UTC

   Getting reports of intermittent outbound call failures for Australia. We are investigating the issue.

2. identified Oct 20, 2026, 02:35 AM UTC

   We've identified the cause of the issue and are looking to remedy the problem as soon as possible. Outbound calls will remain to be intermittent until the issue is corrected.

3. monitoring Oct 20, 2026, 02:59 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 20, 2026, 03:32 AM UTC

   This incident has been resolved.

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Started Oct 14, 2026, 11:55 PM UTC· resolved Oct 16, 2026, 12:08 AM UTC

1. investigating Oct 14, 2026, 11:55 PM UTC

   We have discovered an issue where inbound and outbound calls are failing that is currently affecting Fonality users in Australia. Our engineering team is actively investigating the matter.

2. investigating Oct 15, 2026, 01:44 AM UTC

   We are continuing to investigate this issue.

3. identified Oct 15, 2026, 11:11 AM UTC

   The issue has been identified and a fix is being implemented.

4. identified Oct 15, 2026, 02:34 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Oct 15, 2026, 05:46 PM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Oct 15, 2026, 09:30 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Oct 16, 2026, 12:08 AM UTC

   This incident has been resolved.

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Started Oct 14, 2026, 01:38 PM UTC· resolved Oct 14, 2026, 07:53 PM UTC

1. investigating Oct 14, 2026, 01:38 PM UTC

   We have discovered an issue with the Digium Cloud Portal that is currently affecting users ability to view and manage their orders. Our engineering team is actively investigating the matter.

2. identified Oct 14, 2026, 02:12 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 14, 2026, 02:44 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 14, 2026, 07:53 PM UTC

   This incident has been resolved.

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Started Oct 13, 2026, 03:25 PM UTC· resolved Oct 13, 2026, 09:32 PM UTC

1. investigating Oct 13, 2026, 03:25 PM UTC

   We are currently experiencing login and accessibility issues with TeamHub. Our Engineers are investigating and we'll keep you updated with progress to restore.

2. monitoring Oct 13, 2026, 03:43 PM UTC

   Our Engineering team identified the source of the issue and applied a fix. We're now monitoring the results.

3. resolved Oct 13, 2026, 09:32 PM UTC

   This incident has been resolved.

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Started Oct 12, 2026, 04:57 PM UTC· resolved Oct 12, 2026, 11:47 PM UTC

1. investigating Oct 12, 2026, 04:57 PM UTC

   We have identified an issue affecting a small subset of PBXact Cloud customers, resulting in registration failure. Our Engineering team is actively investigating and working to resolve the issue.

2. investigating Oct 12, 2026, 06:11 PM UTC

   We have identified an issue affecting a small subset of PBXact Cloud customers, resulting in SIP trunk registration failure. Our Engineering team is actively investigating and working to resolve the issue.

3. investigating Oct 12, 2026, 06:11 PM UTC

   We are continuing to investigate this issue.

4. monitoring Oct 12, 2026, 06:58 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Oct 12, 2026, 11:47 PM UTC

   This incident has been resolved.

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Started Sep 25, 2026, 11:49 AM UTC· resolved Sep 26, 2026, 09:32 AM UTC

1. investigating Sep 25, 2026, 11:49 AM UTC

   Verizon Wireless circuits unresponsive to Ping but may be falsely down. Potentially a monitoring issue. Incident is being investigated.

2. investigating Sep 25, 2026, 01:40 PM UTC

   We are continuing to investigate this issue.

3. resolved Sep 26, 2026, 09:32 AM UTC

   This incident has been resolved.

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Started Sep 18, 2026, 01:11 PM UTC· resolved Sep 18, 2026, 05:26 PM UTC

1. investigating Sep 18, 2026, 01:11 PM UTC

   We are currently experiencing an issue with our monitoring system that is causing a subset of users to have false positives reported. If you receive an automated notification that your service is down, please confirm your service is actually impacted before contacting support.

2. resolved Sep 18, 2026, 05:26 PM UTC

   This incident has been resolved.

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Started Sep 17, 2026, 11:12 PM UTC· resolved Sep 18, 2026, 12:44 AM UTC

1. investigating Sep 17, 2026, 11:12 PM UTC

   Our Engineers are investigating an issue impacting Switchvox Portal (mydigiumcloud.com) and our Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com). We will provide another update once we receive further information.

2. monitoring Sep 17, 2026, 11:45 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 18, 2026, 12:44 AM UTC

   This incident has now been resolved.

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Started Sep 12, 2026, 10:47 PM UTC· resolved Sep 13, 2026, 01:09 AM UTC

1. monitoring Sep 12, 2026, 10:47 PM UTC

   Some BV / BV+ customers have reported that they are experiencing some intermittent calling issues. Our Engineering team has investigated this and determined this to be related to outside carrier failures. Services are currently up and operational, they are monitoring this situation closely and will advise if any further information is received.

2. resolved Sep 13, 2026, 01:09 AM UTC

   This incident has been resolved.

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Started Sep 09, 2026, 02:44 PM UTC· resolved Sep 09, 2026, 05:19 PM UTC

1. investigating Sep 09, 2026, 02:44 PM UTC

   We have discovered an issue with outbound calls failing that is currently affecting some Switchvox Cloud users. Our engineering team is actively investigating the matter.

2. investigating Sep 09, 2026, 02:58 PM UTC

   Engineering is seeing evidence that some inbound calls are affected as well. The matter is still being investigated.

3. monitoring Sep 09, 2026, 03:12 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 09, 2026, 05:19 PM UTC

   This incident has been resolved.

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Started Sep 04, 2026, 08:02 PM UTC· resolved Sep 04, 2026, 10:24 PM UTC

1. investigating Sep 04, 2026, 08:02 PM UTC

   We have discovered an issue with intermittent portal issues that are currently affecting multiple portals. Our engineering team is actively investigating the matter.

2. monitoring Sep 04, 2026, 08:27 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 04, 2026, 10:24 PM UTC

   This incident has been resolved.

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Started Sep 02, 2026, 04:02 PM UTC· resolved Sep 02, 2026, 07:31 PM UTC

1. investigating Sep 02, 2026, 04:02 PM UTC

   Our Engineers are investigating an issue where BV users with integrated CX extensions might be experiencing issues with call delivery.

2. identified Sep 02, 2026, 04:17 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 02, 2026, 04:41 PM UTC

   A fix has been implemented and we are monitoring results.

4. resolved Sep 02, 2026, 07:31 PM UTC

   This incident is now being resolved.

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Started Sep 02, 2026, 02:32 PM UTC· resolved Oct 08, 2026, 07:13 PM UTC

1. identified Sep 02, 2026, 02:32 PM UTC

   Sangoma is aware of reports of unauthorized activity affecting certain Switchvox Prem systems running builds earlier than version 8.4.0.2. The activity is associated with third-party malware targeting a vulnerability that was addressed in Switchvox version 8.4.0.2. Customers who have not updated yet should update to Switchvox version 8.4.0.2 as soon as possible. While this release addresses the underlying vulnerability, systems that were compromised prior to the update may still require additional review and remediation. Sangoma Support is working diligently with partners to evaluate impacted systems, guide restoration efforts, and provide recommended steps to help customers return their systems to a secure and operational state. Customers and partners who believe their system may have been affected should contact Sangoma Support via our online webform or their authorized partner for assistance with review and remediation. When using the webform, please enter the keyword "Prem Compromised" in the "Subject - Brief Summary" field for prioritized assistance. Sangoma Support Online Webform - https://help.sangoma.com/community/s/casesupport

2. resolved Oct 08, 2026, 07:13 PM UTC

   This incident has been resolved.

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Started Aug 28, 2026, 06:41 PM UTC· resolved Aug 31, 2026, 10:52 PM UTC

1. investigating Aug 28, 2026, 06:41 PM UTC

   We have discovered an issue with audio quality that is currently affecting Business Voice/Business Voice+ using CX. Our engineering team is actively investigating the matter.

2. investigating Aug 28, 2026, 07:50 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 28, 2026, 07:51 PM UTC

   Our Engineers are still investigating this issue.

4. monitoring Aug 28, 2026, 08:12 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Aug 31, 2026, 10:52 PM UTC

   This incident has been resolved.

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Started Aug 28, 2026, 06:38 PM UTC· resolved Aug 31, 2026, 10:53 PM UTC

1. investigating Aug 28, 2026, 06:38 PM UTC

   Our Engineers are investigating an issue impacting BV+ customers using CX.

2. investigating Aug 28, 2026, 07:53 PM UTC

   Our Engineers are continuing to investigate this issue.

3. monitoring Aug 28, 2026, 08:33 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 31, 2026, 10:53 PM UTC

   This incident is now being resolved.

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Started Aug 27, 2026, 05:13 PM UTC· resolved Aug 27, 2026, 11:05 PM UTC

1. investigating Aug 27, 2026, 05:13 PM UTC

   Our Engineers are currently investigating an issue impacting a subset of BV+ customers using UCaaS Integrated extensions in CX.

2. investigating Aug 27, 2026, 06:07 PM UTC

   Our Engineering team is still troubleshooting and investigating this issue.

3. investigating Aug 27, 2026, 07:13 PM UTC

   Engineers are still continuing their active investigation of this issue.

4. investigating Aug 27, 2026, 08:29 PM UTC

   Our Engineering team is still continuing the investigation on this issue.

5. monitoring Aug 27, 2026, 09:24 PM UTC

   A fix has been implemented and we are now monitoring the results.

6. resolved Aug 27, 2026, 11:05 PM UTC

   This incident is now being resolved.

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Started Aug 26, 2026, 07:20 PM UTC· resolved Aug 27, 2026, 11:03 AM UTC

1. investigating Aug 26, 2026, 07:20 PM UTC

   We have discovered an issue with loss of some functionality that is currently affecting Digium Cloud Services portals. Our engineering team is actively investigating the matter.

2. identified Aug 26, 2026, 07:58 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 26, 2026, 08:05 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 27, 2026, 11:03 AM UTC

   This incident has been resolved.

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Started Aug 26, 2026, 01:08 PM UTC· resolved Aug 26, 2026, 02:22 PM UTC

1. investigating Aug 26, 2026, 01:08 PM UTC

   We have discovered an issue with portal login that is currently affecting SIPStation. Calls are not affected and should complete normally. Our engineering team is actively investigating the matter.

2. monitoring Aug 26, 2026, 01:29 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 26, 2026, 02:22 PM UTC

   This incident has been resolved.

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Started Aug 25, 2026, 06:06 PM UTC· resolved Aug 25, 2026, 09:00 PM UTC

1. investigating Aug 25, 2026, 06:06 PM UTC

   We have discovered an issue with some features not working properly that is currently affecting multiple Digium Cloud portals. Our engineering team is actively investigating the matter.

2. identified Aug 25, 2026, 06:57 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 25, 2026, 08:09 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 25, 2026, 09:00 PM UTC

   This incident is now being resolved.

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Started Aug 21, 2026, 04:39 PM UTC· resolved Aug 21, 2026, 07:12 PM UTC

1. investigating Aug 21, 2026, 04:39 PM UTC

   We have discovered an issue with intermittent registration failures and audio issues that are currently affecting Business Voice and Business Voice+. Our engineering team is actively investigating the matter.

2. monitoring Aug 21, 2026, 04:52 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 21, 2026, 07:12 PM UTC

   This incident has been resolved.

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Started Aug 20, 2026, 03:37 PM UTC· resolved Aug 20, 2026, 06:48 PM UTC

1. investigating Aug 20, 2026, 03:37 PM UTC

   Our Engineers are investigating an issue with the BV / BV+ portal (portal.star2star.com). Some select customers may be experiencing slowness with the portal or finding recent changes are not being saved.

2. identified Aug 20, 2026, 04:02 PM UTC

   After investigation our Engineers have identified the issue and are implementing a fix.

3. monitoring Aug 20, 2026, 04:56 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 20, 2026, 06:48 PM UTC

   This incident has been resolved.

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Started Aug 13, 2026, 02:46 AM UTC· resolved Aug 14, 2026, 02:36 PM UTC

1. investigating Aug 13, 2026, 02:46 AM UTC

   An upstream service disruption has been identified and verified with Comcast, resulting in internet connectivity issues for certain customers, specifically in IL. Comcast has provided an initial estimated time for restoration of 11PM CST. We are actively working with our upstream carriers, monitoring the situation closely, and will share further updates as soon as they are available.

2. monitoring Aug 13, 2026, 04:22 AM UTC

   All circuits are now showing as recovered in our monitoring. We have reached out to the line carrier, but they have not provided an estimated time for resolution. There may still be occasional downtime until the line carrier confirms that the outage is fully resolved. We will continue to stay in contact with them and share any new updates with you as soon as they are available.

3. resolved Aug 14, 2026, 02:36 PM UTC

   The Local Exchange Carrier has cleared this system event and should be resolved. If your circuit has not recovered, you may have to power cycle your equipment to restore functionality.

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