Is Sangoma down?

Last checked 8m ago
Current status
Sangoma has degraded performance

2 active incidents: CX audio quality issues - Business Voice/Business Voice Plus, Informational - PHP CVE Vulnerability

  • Official status page: trust.sangoma.com
  • Checked every 5 minutes
  • 79 components tracked

Sangoma is reporting degraded performance right now (last checked 8m ago). Services are up but slower or partially failing.

Real-time Sangoma status, recent outages, and incident history: pulled directly from Sangoma's official status page at trust.sangoma.com every 5 minutes. Pingoru tracks 79 Sangoma services and has captured 78 incidents in the last 90 days (98.87% uptime). Get email, Slack, Discord, or webhook alerts the moment Sangoma reports a new incident, free for 3 monitors, no credit card.

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Sangoma uptime 98.87% uptime · past 90 days
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Active incidents 2

  1. Ongoing ● 3h 12m
    Started Oct 22, 2026, 08:18 PM UTC
    Sangoma CX
    Timeline · 4 updates
    • investigating · Oct 22, 2026, 08:18 PM UTC

      We have discovered an audio quality issue with customers using CX that is currently affecting Business Voice and Business Voice Plus. Our engineering team is actively investigating the matter.

    • investigating · Oct 22, 2026, 09:14 PM UTC

      We are continuing to investigate this issue.

    • investigating · Oct 22, 2026, 10:33 PM UTC

      Our Engineers are still actively investigating this issue.

    • monitoring · Oct 22, 2026, 11:13 PM UTC

      After extended investigation we identified packet loss to be an issue. Engineers troubleshot that and we're no longer experiencing this packet loss. We'll be monitoring this situation to confirm that it has been fully eliminated.

    Latest: After extended investigation we identified packet loss to be an issue. Engineers troubleshot that and we're no longer experiencing this packet loss. We'll be monitoring this situat…

  2. Ongoing ● 3h 13m
    Started Oct 22, 2026, 08:18 PM UTC
    Timeline · 1 update
    • monitoring · Oct 22, 2026, 08:18 PM UTC

      Sangoma is aware of the PHP CVE published on October 21, which addresses a vulnerability that could allow remote code execution (RCE). As of October 22, Sangoma has reviewed internal and external systems across its extensive product portfolio that utilize PHP and has implemented the necessary upgrades and patches to address the vulnerability. Based on this review and the remediation completed, Sangoma has taken the necessary steps to mitigate the risk of remote code execution on affected systems. If you have any questions or require additional information, please contact your Sangoma account representative or support.

    Latest: Sangoma is aware of the PHP CVE published on October 21, which addresses a vulnerability that could allow remote code execution (RCE). As of October 22, Sangoma has reviewed intern…

Recent outages & incidents

Past 90 days
  1. Resolved 5h 36m
    Started Oct 22, 2026, 02:30 PM UTC · Resolved Oct 22, 2026, 08:07 PM UTC
    Application Framework
    Timeline · 6 updates
    • investigating · Oct 22, 2026, 02:30 PM UTC

      We have discovered an issue with Application Framework that is currently affecting Business Voice. There is a delay in updates regarding presence, call records, etc. on Application Framework. Our engineering team is actively investigating the matter.

    • investigating · Oct 22, 2026, 03:30 PM UTC

      We are continuing to investigate this issue.

    • investigating · Oct 22, 2026, 05:04 PM UTC

      We are continuing to investigate this issue.

    • identified · Oct 22, 2026, 05:27 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Oct 22, 2026, 06:53 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 22, 2026, 08:07 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1h 17m
    Started Oct 22, 2026, 01:08 PM UTC · Resolved Oct 22, 2026, 02:25 PM UTC
    Application Framework
    Timeline · 5 updates
    • investigating · Oct 22, 2026, 01:08 PM UTC

      We have discovered an issue with Application Framework that is currently affecting Business Voice. Our engineering team is actively investigating the matter.

    • identified · Oct 22, 2026, 01:16 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Oct 22, 2026, 01:20 PM UTC

      A fix has been implemented and we are monitoring the results.

    • monitoring · Oct 22, 2026, 01:21 PM UTC

      We are continuing to monitor for any further issues.

    • resolved · Oct 22, 2026, 02:25 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 1h 54m
    Started Oct 20, 2026, 01:38 AM UTC · Resolved Oct 20, 2026, 03:32 AM UTC
    Voice Services (Fonality) - Asia-Pacific
    Timeline · 4 updates
    • investigating · Oct 20, 2026, 01:38 AM UTC

      Getting reports of intermittent outbound call failures for Australia. We are investigating the issue.

    • identified · Oct 20, 2026, 02:35 AM UTC

      We've identified the cause of the issue and are looking to remedy the problem as soon as possible. Outbound calls will remain to be intermittent until the issue is corrected.

    • monitoring · Oct 20, 2026, 02:59 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 20, 2026, 03:32 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 1d
    Started Oct 14, 2026, 11:55 PM UTC · Resolved Oct 16, 2026, 12:08 AM UTC
    Voice Services (Fonality) - Asia-Pacific
    Timeline · 7 updates
    • investigating · Oct 14, 2026, 11:55 PM UTC

      We have discovered an issue where inbound and outbound calls are failing that is currently affecting Fonality users in Australia. Our engineering team is actively investigating the matter.

    • investigating · Oct 15, 2026, 01:44 AM UTC

      We are continuing to investigate this issue.

    • identified · Oct 15, 2026, 11:11 AM UTC

      The issue has been identified and a fix is being implemented.

    • identified · Oct 15, 2026, 02:34 PM UTC

      We are continuing to work on a fix for this issue.

    • identified · Oct 15, 2026, 05:46 PM UTC

      We are continuing to work on a fix for this issue.

    • monitoring · Oct 15, 2026, 09:30 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 16, 2026, 12:08 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 6h 14m
    Started Oct 14, 2026, 01:38 PM UTC · Resolved Oct 14, 2026, 07:53 PM UTC
    Switchvox Portal (my.digiumcloud.com)Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)
    Timeline · 4 updates
    • investigating · Oct 14, 2026, 01:38 PM UTC

      We have discovered an issue with the Digium Cloud Portal that is currently affecting users ability to view and manage their orders. Our engineering team is actively investigating the matter.

    • identified · Oct 14, 2026, 02:12 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Oct 14, 2026, 02:44 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 14, 2026, 07:53 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Sangoma outage history

29 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Sangoma outage history →

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Incident record

Since October 2026 · Statuspage by Atlassian · 79 components checked every 5 minutes
53incidents recorded
53last 12 months
34last 90 days
31 hourstypical duration, 12 months

The longest incident in the last year, Switchvox Prem Security Update - Informational on September 2, 2026, ran for 36 days. 56 maintenance windows announced in the same period.

Most affected components, last 12 months

  • SIPStation Store (store.sipstation.com)8
  • Sangoma Portal (portal.sangoma.com)8
  • Switchvox Portal (my.digiumcloud.com)8
  • Voice Services (Business Voice)7
  • Internet Access / Circuits6

Latest incidents

  • CX audio quality issues - Business Voice/Business Voice Plus October 22, 2026 · still open · degraded service

    We have discovered an audio quality issue with customers using CX that is currently affecting Business Voice and Business Voice Plus. Our engineering team is…

  • Informational - PHP CVE Vulnerability October 22, 2026 · still open · notice

    Sangoma is aware of the PHP CVE published on October 21, which addresses a vulnerability that could allow remote code execution (RCE). As of October 22…

  • Application Framework Delay - Business Voice October 22, 2026 · 6 hours · degraded service

    We have discovered an issue with Application Framework that is currently affecting Business Voice. There is a delay in updates regarding presence, call…

Outage history

Past 90 days · 34 incidents View full outage history →