Is Sangoma down?
Last checked 8m ago2 active incidents: CX audio quality issues - Business Voice/Business Voice Plus, Informational - PHP CVE Vulnerability
Sangoma is reporting degraded performance right now (last checked 8m ago). Services are up but slower or partially failing.
Real-time Sangoma status, recent outages, and incident history: pulled directly from Sangoma's official status page at trust.sangoma.com every 5 minutes. Pingoru tracks 79 Sangoma services and has captured 78 incidents in the last 90 days (98.87% uptime). Get email, Slack, Discord, or webhook alerts the moment Sangoma reports a new incident, free for 3 monitors, no credit card.
Active incidents 2
- Sangoma CX
Timeline · 4 updates
- investigating · Oct 22, 2026, 08:18 PM UTC
We have discovered an audio quality issue with customers using CX that is currently affecting Business Voice and Business Voice Plus. Our engineering team is actively investigating the matter.
- investigating · Oct 22, 2026, 09:14 PM UTC
We are continuing to investigate this issue.
- investigating · Oct 22, 2026, 10:33 PM UTC
Our Engineers are still actively investigating this issue.
- monitoring · Oct 22, 2026, 11:13 PM UTC
After extended investigation we identified packet loss to be an issue. Engineers troubleshot that and we're no longer experiencing this packet loss. We'll be monitoring this situation to confirm that it has been fully eliminated.
Latest: After extended investigation we identified packet loss to be an issue. Engineers troubleshot that and we're no longer experiencing this packet loss. We'll be monitoring this situat…
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Timeline · 1 update
- monitoring · Oct 22, 2026, 08:18 PM UTC
Sangoma is aware of the PHP CVE published on October 21, which addresses a vulnerability that could allow remote code execution (RCE). As of October 22, Sangoma has reviewed internal and external systems across its extensive product portfolio that utilize PHP and has implemented the necessary upgrades and patches to address the vulnerability. Based on this review and the remediation completed, Sangoma has taken the necessary steps to mitigate the risk of remote code execution on affected systems. If you have any questions or require additional information, please contact your Sangoma account representative or support.
Latest: Sangoma is aware of the PHP CVE published on October 21, which addresses a vulnerability that could allow remote code execution (RCE). As of October 22, Sangoma has reviewed intern…
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Recent outages & incidents
Past 90 days- Application Framework
Timeline · 6 updates
- investigating · Oct 22, 2026, 02:30 PM UTC
We have discovered an issue with Application Framework that is currently affecting Business Voice. There is a delay in updates regarding presence, call records, etc. on Application Framework. Our engineering team is actively investigating the matter.
- investigating · Oct 22, 2026, 03:30 PM UTC
We are continuing to investigate this issue.
- investigating · Oct 22, 2026, 05:04 PM UTC
We are continuing to investigate this issue.
- identified · Oct 22, 2026, 05:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Oct 22, 2026, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 22, 2026, 08:07 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Application Framework
Timeline · 5 updates
- investigating · Oct 22, 2026, 01:08 PM UTC
We have discovered an issue with Application Framework that is currently affecting Business Voice. Our engineering team is actively investigating the matter.
- identified · Oct 22, 2026, 01:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Oct 22, 2026, 01:20 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · Oct 22, 2026, 01:21 PM UTC
We are continuing to monitor for any further issues.
- resolved · Oct 22, 2026, 02:25 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Voice Services (Fonality) - Asia-Pacific
Timeline · 4 updates
- investigating · Oct 20, 2026, 01:38 AM UTC
Getting reports of intermittent outbound call failures for Australia. We are investigating the issue.
- identified · Oct 20, 2026, 02:35 AM UTC
We've identified the cause of the issue and are looking to remedy the problem as soon as possible. Outbound calls will remain to be intermittent until the issue is corrected.
- monitoring · Oct 20, 2026, 02:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 20, 2026, 03:32 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Voice Services (Fonality) - Asia-Pacific
Timeline · 7 updates
- investigating · Oct 14, 2026, 11:55 PM UTC
We have discovered an issue where inbound and outbound calls are failing that is currently affecting Fonality users in Australia. Our engineering team is actively investigating the matter.
- investigating · Oct 15, 2026, 01:44 AM UTC
We are continuing to investigate this issue.
- identified · Oct 15, 2026, 11:11 AM UTC
The issue has been identified and a fix is being implemented.
- identified · Oct 15, 2026, 02:34 PM UTC
We are continuing to work on a fix for this issue.
- identified · Oct 15, 2026, 05:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring · Oct 15, 2026, 09:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 16, 2026, 12:08 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Switchvox Portal (my.digiumcloud.com)Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)
Timeline · 4 updates
- investigating · Oct 14, 2026, 01:38 PM UTC
We have discovered an issue with the Digium Cloud Portal that is currently affecting users ability to view and manage their orders. Our engineering team is actively investigating the matter.
- identified · Oct 14, 2026, 02:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Oct 14, 2026, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 14, 2026, 07:53 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Sangoma outage history
29 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since October 2026 · Statuspage by Atlassian · 79 components checked every 5 minutesThe longest incident in the last year, Switchvox Prem Security Update - Informational on September 2, 2026, ran for 36 days. 56 maintenance windows announced in the same period.
Most affected components, last 12 months
- SIPStation Store (store.sipstation.com)8
- Sangoma Portal (portal.sangoma.com)8
- Switchvox Portal (my.digiumcloud.com)8
- Voice Services (Business Voice)7
- Internet Access / Circuits6
Latest incidents
- CX audio quality issues - Business Voice/Business Voice Plus
We have discovered an audio quality issue with customers using CX that is currently affecting Business Voice and Business Voice Plus. Our engineering team is…
- Informational - PHP CVE Vulnerability
Sangoma is aware of the PHP CVE published on October 21, which addresses a vulnerability that could allow remote code execution (RCE). As of October 22…
- Application Framework Delay - Business Voice
We have discovered an issue with Application Framework that is currently affecting Business Voice. There is a delay in updates regarding presence, call…
- Started Oct 22, 2026, 08:18 PM UTC · ● 3h 12m
- Started Oct 22, 2026, 08:18 PM UTC · ● 3h 13m
- Started Oct 22, 2026, 02:30 PM UTC · Resolved Oct 22, 2026, 08:07 PM UTC · 5h 36m
- Started Oct 22, 2026, 01:08 PM UTC · Resolved Oct 22, 2026, 02:25 PM UTC · 1h 17m
- Started Oct 20, 2026, 01:38 AM UTC · Resolved Oct 20, 2026, 03:32 AM UTC · 1h 54m
- Call Failure Issue - Fonality ResolvedStarted Oct 14, 2026, 11:55 PM UTC · Resolved Oct 16, 2026, 12:08 AM UTC · 1d
- Started Oct 14, 2026, 01:38 PM UTC · Resolved Oct 14, 2026, 07:53 PM UTC · 6h 14m
- Started Oct 13, 2026, 03:25 PM UTC · Resolved Oct 13, 2026, 09:32 PM UTC · 6h 6m