Sangoma incident

Voicemail access issue - BV & BV+

Resolved after 2 hours 14 minutes, affecting Voice Services (Business Voice) and Voice Services (Business Voice+), on July 22, 2026.

monitoring Jul 22, 2026, 02:33 PM UTC

Our Engineers identified an issue with accessing voicemail that impacted a small subset of BV & BV+ customers. They have implemented a fix and we are now monitoring the results.

Started
Jul 22, 2026, 02:33 PM UTC
Resolved
Jul 22, 2026, 04:48 PM UTC
Duration
2h 14m
Detected by Pingoru
Jul 22, 2026, 02:33 PM UTC

Affected components

Voice Services (Business Voice)Voice Services (Business Voice+)

Update timeline

  1. monitoring Jul 22, 2026, 02:33 PM UTC

    Our Engineers identified an issue with accessing voicemail that impacted a small subset of BV & BV+ customers. They have implemented a fix and we are now monitoring the results.

  2. resolved Jul 22, 2026, 04:48 PM UTC

    This incident has been resolved.

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