SalonBiz incident

SalonBiz Service Disruption

Resolved after 1 hour 22 minutes, affecting AVEDA Plus Rewards and SalonBiz and 1 more, on November 9, 2024.

resolved Nov 09, 2024, 03:36 PM UTC

Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care via email at [email protected]

Started
Nov 09, 2024, 02:13 PM UTC
Resolved
Nov 09, 2024, 03:36 PM UTC
Duration
1h 22m
Detected by Pingoru
Nov 09, 2024, 02:13 PM UTC

Affected components

AVEDA Plus RewardsSalonBizSalonBiz EnterpriseDemandforceListen360Credit Card ProcessingSalonBiz iPad AppReachSalonBiz Stylist AppTextel

Update timeline

  1. investigating Nov 09, 2024, 02:13 PM UTC

    We are aware of an interruption of service affecting a subset of customers. Our team is actively working to identify and resolve the challenge as quickly as possible. We’ll continue to post updates as we investigate. Thank you for your patience!

  2. monitoring Nov 09, 2024, 03:30 PM UTC

    We have applied all mitigation steps. Some services and customers may begin to observe recovery. We will continue to monitor and post updates until this has been fully resolved

  3. resolved Nov 09, 2024, 03:36 PM UTC

    Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care via email at [email protected]

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