Salesloft incident
MS Teams Calls Not Being Recorded
Major
Resolved after 2 hours 9 minutes, on October 19, 2026.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Update timeline
- investigating Oct 19, 2026, 04:09 PM UTC
Some customers may be seeing problems with the Conversation Intelligence bot joining MS Teams calls, resulting in the call not being recorded. Our engineering team is actively investigating.
- resolved Oct 19, 2026, 06:19 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
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