Multiple teams experiencing call activity syncing issues to Salesforce

Update timeline

1. investigating Sep 29, 2026, 07:59 PM UTC

   Reported issues started 10am PDT. Our engineering team is actively investigating.

2. investigating Sep 29, 2026, 10:41 PM UTC

   Our engineering team is still actively investigating.

3. identified Sep 29, 2026, 10:43 PM UTC

   Our engineering teams have identified the issue and are implementing a fix. Some teams on Salesloft may experience delayed call activity sync to Salesforce. The next status update will be after the fix has been applied.

4. monitoring Sep 30, 2026, 02:28 PM UTC

   Our engineering teams have resolved the issue and we are monitoring the fix for the remainder of the US business day (Sept 30).

5. resolved Sep 30, 2026, 07:54 PM UTC

   We have confirmed the issue has been resolved for the impacted users.

6. resolved Oct 01, 2026, 09:58 PM UTC

   Around 2026-09-29 17:00 UTC, some Saleloft customers began reporting that call activities were not syncing to Salesforce. Our investigation found that a large volume of traffic had slowed job processing, which delayed the sync of call activities to Salesforce. The backlog was fully processed at approximately 22:30 UTC, and call activity sync returned to normal latency performance. We are implementing changes and monitoring to prevent a similar backlog from occurring in the future.