Salesforce incident
Our third-party infrastructure provider continues remediation activities for the issue impacting Direct Connect connectivity in the EU region. We are seeing early signs of recovery as their restoratio
Resolved after 2 days 12 hours, affecting RUNTIMEPLANE-EU, on August 16, 2026.
Our third-party infrastructure provider continues remediation activities for the issue impacting Direct Connect connectivity in the EU region. We are seeing early signs of recovery as their restoration efforts progress, while work continues to restore the remaining affected infrastructure. We continue to monitor recovery and will provide another update as significant progress is made or sooner if additional information becomes available.
Affected components
Update timeline
- identified Aug 16, 2026, 02:09 AM UTC
Degradation Started: muleSoftFeatureDegradation
- monitoring Aug 16, 2026, 02:19 AM UTC
We are aware that some MuleSoft customers using Direct Connect connections in the EU region are experiencing connectivity issues reaching their internal networks. This is caused by an issue at a third-party vendor facility impacting Direct Connect connectivity. We will share the next update when the third-party vendor issue is remediated, or sooner, if there is any significant update.
- monitoring Aug 17, 2026, 06:19 PM UTC
Our third-party infrastructure provider continues remediation activities for the issue impacting Direct Connect connectivity in the EU region. We are seeing early signs of recovery as their restoration efforts progress, while work continues to restore the remaining affected infrastructure. We continue to monitor recovery and will provide another update as significant progress is made or sooner if additional information becomes available.
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