Salesforce incident
We're investigating a login issue where customers aren't receiving any outbound emails, including password reset emails and one-time passcodes (OTPs). This is preventing logins. We've identified a rec
Resolved after 34 minutes, affecting USA9002 and USA9004S and 1 more, on October 20, 2026.
We're investigating a login issue where customers aren't receiving any outbound emails, including password reset emails and one-time passcodes (OTPs). This is preventing logins. We've identified a recent change to an email service component as the likely trigger. We're reverting the change to restore email delivery. We'll provide an update in 30 minutes or sooner if additional information becomes available.
Affected components
Update timeline
- identified Oct 20, 2026, 10:28 AM UTC
Degradation Started: featurePerfDegradation
- monitoring Oct 20, 2026, 10:40 AM UTC
We're investigating a login issue where customers aren't receiving any outbound emails, including password reset emails and one-time passcodes (OTPs). This is preventing logins. We've identified a recent change to an email service component as the likely trigger. We're reverting the change to restore email delivery. We'll provide an update in 30 minutes or sooner if additional information becomes available.
Your product runs on more than Salesforce
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services